Frequently Asked Questions

We know healthcare management can feel complex, that’s why we’ve made it easy to find the answers you need. From billing and compliance to support and onboarding, explore our most common questions below or reach out to our team for personal help.

Medical Billing

What is M&T Healthcare MSO?

M&T Healthcare MSO is a Management Services Organization that provides full backend infrastructure support for healthcare practices.We manage billing, credentialing, marketing, staffing, finance, compliance, and patient coordination so providers can focus solely on clinical care. We operate as your MSO partner —not just a vendor — ensuring financial growth, operational control, and reduced staffing overhead.

What is included in M&T’s Medical Billing Services?

M&T Healthcare MSO is a Management Services Organization that provides full backend infrastructure support for healthcare practices. We manage billing, credentialing, marketing, staffing, finance, compliance, and patient coordination so providers can focus solely on clinical care. We operate as your MSO partner —not just a vendor — ensuring financial growth, operational control, and reduced staffing overhead.

Do you help with old AR recovery and write-offs?

We have a specialized AR recovery process built to identify and recover revenue that many practices consider lost. Our team focuses on reprocessing aged claims, managing payer appeals, and following up on unsettled accounts. We also analyse recurring payment issues and correct claim errors to improve billing accuracy, helping practices strengthen financial stability and reduce revenue leakage.

What is included in Revenue Cycle Management (RCM)?

Our RCM system includes insurance verification, authorization coordination, claim monitoring, AR intelligence reporting, and denial analytics to ensure maximum reimbursement and visibility into revenue performance.

Do you handle telehealth billing?

Yes. We follow updated payer guidelines, telehealth-specific coding, and modifiers to ensure compliant and full reimbursement for telehealth services.

What does your credentialing service include?

We manage new enrollments, revalidations, CAQH maintenance, payer re-enrollment, and contract profile updates to ensure uninterrupted credential status with all payers.

How much do you charge for credentialing?

Each payer credentialing application is $149 excluding payer fees. Ongoing credentialing maintenance is included in the base MSO package.

What is included in your Healthcare Digital Marketing?

Our digital marketing division handles SEO ranking, Google Business optimization, reputation growth, ad campaign management, and referral funnel development.

Do you provide website development?

Yes. We design HIPAA-ready, SEO-optimized websites with service funnels, call tracking, and performance analytics.

Actual referral outreach or just marketing design?

We execute real outreach — including digital campaigns and physical ground marketing via designated local representatives to build active referral pipelines.

Can you help with referral outreach online?

Yes. We manage outreach via email, call, fax, and physical representative communication to expand referral relationships.

What can M&T’s Virtual Assistants do?

Our VAs manage front desk workflows, patient calls, scheduling, insurance verification, and administrative support within your EMR.

Are your Virtual Assistants trained in healthcare workflows?

Yes. All VAs are trained in medical processes, payer logic, and HIPAA compliance with live integration into your operations.

How can a Virtual Assistant help my clinic day-to- day?

They offload repetitive admin tasks, allowing your in-house team to maintain focus on patient interaction and efficiency.

What is included in Physical Marketing?

We assign a dedicated outreach representative in your region to visit potential referral sources, build network presence, and promote your clinic face-to-face.

How does physical marketing help my practice grow?

Local presence drives real referral conversions, brand trust, and lasting referral relationships beyond digital marketing.

Do you offer practice audits for financial efficiency?

Yes, we provide a structured Practice Efficiency Audit as a paid service focused on eliminating waste, improving payer mix results, and maximizing profitability.

Does this include growth planning for scaling multiple locations?

Yes. Our advisory team builds strategic expansion plans and backend scaling support to help you expand systematically.

What’s included in the Base Package?

The Base Package at 2.99% of collections includes full RCM and credentialing maintenance support, excluding one-time payer application fees.

Are there any setup or hidden fees?

No hidden fees. Website development or special launch support may have a one-time setup cost depending on scope.

What add-on services are available?

Add-ons include: Digital Marketing (+1.99%), Virtual Assistant (+1.99%), Physical Marketing Rep (+4.99%), HR & Finance Support (+1.99%).

Can I start with one service and upgrade later?

Yes. All service plans are modular. You can scale your MSO integration at any stage.

What is included in the Pro/All-In Package?

The Pro Package at 12.99% includes full MSO coverage across billing, credentialing, marketing, VA support, outreach, HR, and finance.

Do you support startup and new practices?

Yes, we support launch, payer enrollment, billing setup, referral strategy, and digital presence from day one.